What if products are damaged?
Unfortunately, fragile items are sometimes damaged in shipping.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. We may ask you to submit photographs of the damaged product. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, Saftey-Kleen will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
Saftey-Kleen is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods.
If you have any questions please call or email Customer Service at 877-552-8975 (877-55BUYSK) during regular business hours (Monday through Friday, 9 AM - 9 PM ET and Saturday 10AM-7PM ET).